survey by the International Coach Federation (ICF) and Human Capital Institute
(HCI) has examined the role of coaching in change management
initiatives. Coaching activities with a professional coach practitioner
are rated as the most helpful in achieving the goals of change management
was in the top three words associated with unsuccessful change management
as it was in the top three words associated with successful change
management. At least 50% of communication is listening and it
strikes me that this important coaching skill will have maximum impact during
times of uncertainty, fear and resistance.
ideal world, organisations would be able to offer one-to-one coaching to
everyone going through change as well as train their managers as
coaches. Unfortunately, this is not the reality. However, if leaders
want to improve the chances of leading their workforce through change, they
could do worse than developing their listening capabilities.
the last time you listened, really listened, to someone? As a coach, we
are trained to maintain the highest quality of listening for our
clients. The first line in Nancy Kline’s “Time to Think” is “Everything
we do depends for its quality on the thinking we do first. Our thinking
depends on the quality of our attention for each other.” In order to
help people process change and figure out how they will best navigate it, we
need to give them our full attention. This will quickly impact their
engagement, motivation and performance.
my top 5 tips for active listening:
Practise some active listening today – with your partner, friends, family. As well
as helping people through change, it can have a massively positive impact on your relationships!
Dynami helps organisations embed coaching skills for leaders during times of
change. I’d love to chat, so contact me: firstname.lastname@example.org
HCI and ICF (2018). Building a Coaching Culture for Change Management
(1999). Time to think: Thinking to ignite the human mind. London:
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